Terms & Conditions

Oraly Healthcare Solutions  |  Effective Date: 1 January 2025  |  Last Updated: 2 June 2025

1. About the Service

Oraly Healthcare Solutions ("Oraly", "we", "us", "our") provides an online dental consultation service via WhatsApp Business (number: +91 62675 05080) and related digital platforms including oraly.in.

The service allows patients ("you", "user") to send text messages, images, or voice notes describing dental concerns and receive guidance from a licensed dental professional. This is a tele-consultation and advisory service only — it does not constitute a formal clinical examination or replace in-person dental care.

2. Eligibility

• You must be at least 13 years old to use this service. Users under 18 must have parental or guardian consent.
• The service is available to residents of India and the Indian diaspora globally.
• You must have an active WhatsApp account and agree to WhatsApp's own Terms of Service.

3. Medical Disclaimer

Oraly's dental advisors will recommend an in-person visit whenever they determine it is clinically necessary. Ignoring such a recommendation is at your own risk. In case of a dental emergency (severe pain, swelling spreading to the face or neck, difficulty breathing or swallowing), please go to a hospital emergency department immediately rather than waiting for a WhatsApp reply.

4. WhatsApp & Meta Platform Terms

Our service is delivered over the WhatsApp Business Platform, owned by Meta Platforms, Inc. By using our service, you also agree to:

• WhatsApp Terms of Service
• WhatsApp Privacy Policy
• Meta Terms of Service

Oraly is an independent business using the WhatsApp Business API and is not affiliated with, endorsed by, or a partner of Meta Platforms, Inc. beyond its status as a WhatsApp Business API user.

5. Acceptable Use

When using our WhatsApp consultation service, you agree to:

• Provide accurate, honest, and complete information about your dental concern.
• Use the service only for legitimate dental health enquiries.
• Not send spam, promotional messages, or off-topic content.
• Not share another person's health information without their explicit consent.
• Not attempt to impersonate a healthcare professional.
• Treat our dental advisors and staff with respect; abusive or threatening messages will result in immediate blocking.
• Not use automated bots or scripts to send messages.

6. Content You Share

By sending messages, photos, or voice notes to Oraly on WhatsApp, you:

• Confirm you have the right to share the content (e.g. photos of your own oral condition).
• Grant Oraly a limited licence to use this content solely for the purpose of providing dental consultation and improving our service (in anonymised, aggregated form).
• Acknowledge that photos and messages may be reviewed by licensed dental professionals on our team.

Oraly will not publicly share or publish your photos or messages. See our Privacy Policy for full details.

7. Intellectual Property

All content on the Oraly website and platforms — including text, graphics, logos, and software — is the property of Oraly Healthcare Solutions and is protected under Indian and international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Oraly Healthcare Solutions shall not be liable for:

• Any clinical outcome resulting from following or not following advice given via this service.
• Delays in responding to your WhatsApp messages.
• Service interruptions caused by WhatsApp/Meta platform outages or maintenance.
• Any indirect, incidental, or consequential damages arising from use of the service.

Our total liability to you for any claim arising from these terms or the service shall not exceed ₹5,000 (Indian Rupees five thousand).

9. Service Availability

We aim to provide consultation responses during business hours (9 AM – 8 PM IST, Monday to Saturday). We do not guarantee 24/7 availability. The service may be temporarily unavailable due to maintenance, platform outages, or other factors beyond our control.

10. Fees

The initial WhatsApp consultation is currently provided at no charge. Oraly reserves the right to introduce fees for consultations in the future. Any fee changes will be communicated to users in advance via WhatsApp or the website.

11. Privacy

Your use of this service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health data. The Privacy Policy is incorporated into these Terms by reference.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising from these Terms or the use of our service shall first be attempted to be resolved amicably within 30 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Gwalior, Madhya Pradesh, India.

13. Modifications to Terms

Oraly reserves the right to update these Terms at any time. Significant changes will be notified via WhatsApp or a notice on our website. Continued use of the service after changes are posted constitutes your acceptance of the revised Terms.

14. Termination

Oraly reserves the right to discontinue service to any user who violates these Terms, engages in abusive behaviour, or misuses the platform. You may stop using the service at any time by ceasing to send messages.

15. Contact