Important: Please read these Terms and Conditions carefully before using the Oraly WhatsApp consultation service. By messaging us on WhatsApp or using any Oraly platform, you agree to be bound by these terms. If you do not agree, please do not use the service.
The Oraly patient guidance service ("Oraly", "we", "us", "our") provides dentist-reviewed dental guidance via WhatsApp Business (number: +91 62675 05080) and oraly.net.
The service allows patients ("you", "user") to send text messages or images describing dental concerns and receive guidance from a licensed dental professional. This is an initial remote dental guidance service; it does not constitute a complete clinical examination or replace in-person dental care.
Oraly's WhatsApp guidance does not replace a clinical examination and does not guarantee a final diagnosis, prescription or treatment. A qualified dentist reviews the information you share and may recommend an in-person examination, X-ray, investigation, referral or urgent care. Photos may be insufficient for a final diagnosis, and a formal prescription is not guaranteed.
Oraly's dental advisors will recommend an in-person visit whenever they determine it is clinically necessary. Ignoring such a recommendation is at your own risk. In case of a dental emergency (severe pain, swelling spreading to the face or neck, difficulty breathing or swallowing), please go to a hospital emergency department immediately rather than waiting for a WhatsApp reply.
Our service is delivered over the WhatsApp Business Platform, owned by Meta Platforms, Inc. By using our service, you also agree to:
Oraly is an independent service using WhatsApp and is not endorsed by or affiliated with Meta beyond use of its platform.
When using our WhatsApp consultation service, you agree to:
By sending text messages or photos to Oraly on WhatsApp, you:
Oraly will not publicly share or publish your photos or messages. See our Privacy Policy for full details.
Website content, branding, graphics and software may not be copied, redistributed or commercially reused without appropriate permission, except where applicable law permits it.
Remote guidance has inherent limits because the dentist cannot always perform a physical examination or obtain every required investigation. Nothing in these Terms excludes any consumer right or liability that cannot lawfully be excluded. Patients should follow urgent-care or in-person examination advice provided for safety.
During operating hours, we try to provide an initial response as soon as reasonably possible. Complex cases, high patient volume, maintenance or WhatsApp outages may require more time. No fixed response time is guaranteed, and Oraly is not a 24/7 emergency service.
Dental guidance provided through Oraly's WhatsApp service is free of charge. Any separate clinic examination, X-ray, medicine or treatment recommended by a Dentist is outside this guidance service and may involve charges from the relevant provider.
Your use of this service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health data. The Privacy Policy is incorporated into these Terms by reference.
These Terms are governed by applicable laws of India. The parties should first attempt to resolve a concern through the contact channels below. Any unresolved dispute will be handled by a court or authority having lawful jurisdiction.
Oraly reserves the right to update these Terms at any time. Significant changes will be notified via WhatsApp or a notice on our website. Continued use of the service after changes are posted constitutes your acceptance of the revised Terms.
Oraly reserves the right to discontinue service to any user who violates these Terms, engages in abusive behaviour, or misuses the platform. You may stop using the service at any time by ceasing to send messages.
For any questions about these Terms, contact us at:
WhatsApp: +91 62675 05080 | Email: legal@oraly.in